At Designiva, we strive to provide high-quality digital marketing services to meet our clients’ needs. If you are not satisfied with our services, please review our refund policy below.
1. Scope of Refunds
Refunds are only applicable in specific circumstances as outlined in this policy. Service fees paid are generally non-refundable unless otherwise specified.
2. Conditions for Refunds
- Payment Errors: If you made an error in payment or duplicate payment, please contact us within 7 days for a refund.
- Service Non-Delivery: If we fail to deliver the agreed services within the specified timeframe without valid reason, you may be eligible for a refund or partial refund.
- Unfulfilled Commitments: If we do not fulfill the scope of work as agreed and cannot rectify the issue, you may be eligible for a refund.
3. Non-Refundable Situations
- Changes or cancellations requested after project completion or after work has commenced, unless otherwise agreed.
- Dissatisfaction with the results, as digital marketing outcomes can vary based on many factors.
- Any services provided that are considered customized or delivered as per client specifications.
4. Refund Process
- To request a refund, contact us at info@designiva.in with your order details and reason for the refund request.
- We will review your request within 7 business days.
- Approved refunds will be processed within 14 business days, via the original payment method.
5. Modifications to Refund Policy
- We reserve the right to modify this refund policy at any time. Changes will be effective upon posting on our website.
- Continued use of our services after amendments constitutes acceptance of the updated policy.
6. Contact Us
For questions about our Refund Policy, please contact us at info@designiva.in.